Customer Service Centre
DNS Upgrade In Progress

We are currently upgrading our DNS Servers.
During this time some sites may take longer to load.
Visit our Network Status Page to view the current status of our upgrades.

  1. Customer Service Centre
  2. Customer Support

Customer Support

Having technical issues? Something isn't working quite right? Submit your support enquiry here and will be get things working as they should!

Billing Enquiries

Choose this if you have a question relating to an invoice, or a payment.

Required fields are marked with an asterisk*

Please describe the issue in 4 or 5 words.

The invoice number that your enquiry relates to. If this isn't related to an existing invoice enter "N/A".

Please provide as much detail as possible in relation to your enquiry.

Drag and drop files, paste screenshots, or browse

Please attach any files or screenshots that relate to your enquiry

Powered by Jira Service Management
{"xsrfToken":"ad08fafe34d34127025de4055772771efd2b21fe_lout","branding":{"id":"3","key":"opdsc","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/43dc4f29-8f28-4ce9-97f1-254cdc3f64a7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNmNiNTRmYy01NTA4LTQyYjgtYmJlNC0yYTBmNDhkMzQwNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQzZGM0ZjI5LThmMjgtNGNlOS05N2YxLTI1NGNkYzNmNjRhNyI6WyJyZWFkIl19LCJleHAiOjE3NTE1NzkyMjgsIm5iZiI6MTc1MTU3ODYyOH0.vULFwgQ881PoKOuZKpnWK14J_GOwfzf_fJokrRgK6o8&client=b6cb54fc-5508-42b8-bbe4-2a0f48d34076&mode=fit","logoId":"43dc4f29-8f28-4ce9-97f1-254cdc3f64a7","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Customer Service Centre","sharedPortalName":"Customer Service Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Customer Service Centre","sharedPortalName":"Customer Service Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3f5fab","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"opdsc","projectId":10003,"serviceDeskId":3,"name":"Customer Support","description":"<p>Having technical issues? Something isn't working quite right? Submit your support enquiry here and will be get things working as they should!</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"42","name":"Billing Enquiries","descriptionHtml":"","callToAction":"Billing Enquiries","introHtml":"<p>Choose this if you have a question relating to an invoice, or a payment.</p>","icon":10543,"iconUrl":"https://onepointdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[11],"key":""},{"id":"36","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"<p>Choose this for any other enquiry or issue not listed</p>","icon":10549,"iconUrl":"https://onepointdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[11],"key":""},{"id":"41","name":"Service is Offline or Inaccessible","descriptionHtml":"","callToAction":"Service is Offline or Inaccessible","introHtml":"<p>Choose this if you or your customers are unable to access a service that we provide.</p>","icon":10521,"iconUrl":"https://onepointdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[11],"key":""},{"id":"37","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://onepointdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"43","name":"RBL Checks","descriptionHtml":"","callToAction":"RBL Checks","introHtml":"<p>cPanel alerts relating to real time blacklist (RBL) checks.</p>","icon":10532,"iconUrl":"https://onepointdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[41,36,42]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OPDSC","userLanguageHeader":"DNS Upgrade In Progress","userLanguageMessageWiki":"<p>We are currently upgrading our DNS Servers.<br> During this time some sites may take longer to load.<br> Visit our <a href=\"https://status.onepoint.digital\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Network Status Page</a> to view the current status of our upgrades.</p>","defaultLanguageHeader":"DNS Upgrade In Progress","defaultLanguageMessage":"We are currently upgrading our DNS Servers.\nDuring this time some sites may take longer to load.\nVisit our [Network Status Page|https://status.onepoint.digital] to view the current status of our upgrades.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNmNiNTRmYy01NTA4LTQyYjgtYmJlNC0yYTBmNDhkMzQwNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1Nzk4MjgsIm5iZiI6MTc1MTU3ODYyOH0.ZCtLK9ZKzhEEwoeRe4Xsmr3hAm0wPEvNrUDqIxQkuyY","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"b6cb54fc-5508-42b8-bbe4-2a0f48d34076","tokenDurationInMins":20}},"reqCreate":{"id":42,"projectId":10003,"issueType":{"id":"10017","name":"Accounts"},"form":{"name":"Billing Enquiries","descriptionHtml":"","callToAction":"Billing Enquiries","intro":"<p>Choose this if you have a question relating to an invoice, or a payment.</p>","instructions":"","icon":10543,"iconUrl":"https://onepointdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"Please describe the issue in 4 or 5 words.","descriptionHtml":"<p>Please describe the issue in 4 or 5 words.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10065","fieldConfigId":"10167","label":"Invoice Number","description":"The invoice number that your enquiry relates to. If this isn't related to an existing invoice enter \"N/A\".","descriptionHtml":"<p>The invoice number that your enquiry relates to. If this isn't related to an existing invoice enter \"N/A\".</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide as much detail as possible in relation to your enquiry.","descriptionHtml":"<p>Please provide as much detail as possible in relation to your enquiry.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please attach any files or screenshots that relate to your enquiry","descriptionHtml":"<p>Please attach any files or screenshots that relate to your enquiry</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/42","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/42","calendarParams":{"firstDay":0,"date":"2025-07-04T07:37:08+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNmNiNTRmYy01NTA4LTQyYjgtYmJlNC0yYTBmNDhkMzQwNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1Nzk4MjgsIm5iZiI6MTc1MTU3ODYyOH0.ZCtLK9ZKzhEEwoeRe4Xsmr3hAm0wPEvNrUDqIxQkuyY","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"b6cb54fc-5508-42b8-bbe4-2a0f48d34076","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=onepointdigital","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ad08fafe34d34127025de4055772771efd2b21fe_lout","baseUrl":"https://onepointdigital.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://onepointdigital.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b6cb54fc-5508-42b8-bbe4-2a0f48d34076","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"679c6066f3ee4b489861553e673ab742","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}