Jira Service Management

{"xsrfToken":"512382dda0de32614d749bff2a2716d6f4bf9b78_lout","branding":{"id":"3","key":"opdsc","name":"Customer Support | OnePoint Digital","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#314a87","headerLinkHoverBGColor":"#314a87","headerBadgeColor":"#314a87"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/59322d2e-64af-45aa-a686-4eb5e35ac8c3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNmNiNTRmYy01NTA4LTQyYjgtYmJlNC0yYTBmNDhkMzQwNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU5MzIyZDJlLTY0YWYtNDVhYS1hNjg2LTRlYjVlMzVhYzhjMyI6WyJyZWFkIl19LCJleHAiOjE3MDEyNjMwMjQsIm5iZiI6MTcwMTI2MjQyNH0.GA6OpG1iziXq8h_EhmnGPHyyGKYdYW92tBZicER53kw&client=b6cb54fc-5508-42b8-bbe4-2a0f48d34076&mode=fit","logoId":"59322d2e-64af-45aa-a686-4eb5e35ac8c3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3f5fab","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ff9578b8-5a39-49b6-ae6f-b44f917491c3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNmNiNTRmYy01NTA4LTQyYjgtYmJlNC0yYTBmNDhkMzQwNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZmOTU3OGI4LTVhMzktNDliNi1hZTZmLWI0NGY5MTc0OTFjMyI6WyJyZWFkIl19LCJleHAiOjE3MDEyNjMwMjQsIm5iZiI6MTcwMTI2MjQyNH0.57K41KjmgAQ8-RCGFo-AHqtUkiRzhLow-y5bWh6jJrs&client=b6cb54fc-5508-42b8-bbe4-2a0f48d34076&height=300&mode=fit","bannerMediaApiFileId":"ff9578b8-5a39-49b6-ae6f-b44f917491c3","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"opdsc","projectId":10003,"serviceDeskId":3,"name":"Customer Support | OnePoint Digital","description":"We strive to be able to provide you with timely support to resolve your issues. To assist us with investigating issues and ensuring that they are actioned as quickly as possible, we ask that you submit your requests to us using the self service portal.\nThis will alert our customer service team and ensure that your enquiry is responded to by the correct person.\nWe look forward to being able to assist you with your enquiry!","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"42","name":"Billing Enquiries","descriptionHtml":"","callToAction":"Billing Enquiries","introHtml":"Choose this if you have a question relating to an invoice, or a payment.","icon":10543,"iconUrl":"https://onepointdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[11],"key":""},{"id":"36","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"Choose this for any other enquiry or issue not listed","icon":10549,"iconUrl":"https://onepointdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[11],"key":""},{"id":"41","name":"Service is Offline or Inaccessible","descriptionHtml":"","callToAction":"Service is Offline or Inaccessible","introHtml":"Choose this if you or your customers are unable to access a service that we provide.","icon":10521,"iconUrl":"https://onepointdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[11],"key":""},{"id":"37","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://onepointdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"43","name":"RBL Checks","descriptionHtml":"","callToAction":"RBL Checks","introHtml":"cPanel alerts relating to real time blacklist (RBL) checks.","icon":10532,"iconUrl":"https://onepointdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[41,36,42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a9352bc2-4624-3259-bcea-c4bcb4a7ece3","appLinkName":"System Confluence","appLinkUrl":"https://onepointdigital.atlassian.net/wiki","spaceKey":"CKB","spaceName":"Client Knowledge Base","spaceUrl":"https://onepointdigital.atlassian.net/wiki/spaces/CKB","isServer":false},"labels":[],"projectKey":"OPDSC","serviceDeskId":3,"kbLinkDomainURLs":["https://onepointdigital.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OPDSC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNmNiNTRmYy01NTA4LTQyYjgtYmJlNC0yYTBmNDhkMzQwNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDEyNjM2MjQsIm5iZiI6MTcwMTI2MjQyNH0.m9MlvGQjw7nOoEKxtODmZ1jtgQqtvQvFLV2gdjG6mnM","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"b6cb54fc-5508-42b8-bbe4-2a0f48d34076","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://onepointdigital.atlassian.net/wiki","kbLinkDomainURLs":["https://onepointdigital.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=onepointdigital","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"512382dda0de32614d749bff2a2716d6f4bf9b78_lout","baseUrl":"https://onepointdigital.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://onepointdigital.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b6cb54fc-5508-42b8-bbe4-2a0f48d34076","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}